USA Support

Questions

For general information on the operation and specifications of Visualizers and Cynap, please email: support@wolfvision.us.

New Repairs / Exchanges / Returns

Contact a WolfVision technician:

Via email: support@wolfvision.us

Via telephone: 877-873-WOLF (9653), 770-931-6802

It is necessary to give the technician the exact Serial Number of the unit in question.
(How to find the Serial Number)

If is determined that you need to send the unit to WolfVision, the technician will open a ticket.

Use the unit serial number to fill out the online 

RMA Completion Form

You will then receive an RMA number (Returned Merchandise Authorization) and online instructions for sending the unit to WolfVision.

If you have multiple units that need processing, the confirmation page for each unit's RMA will give you the option to enter another serial number and use the contact information from the previous RMA.

For requests from outside of USA, please see our global headquarters here.

Further details may be found at RMA Terms and Policies.

Repair Payment

If you have received a Repaired Unit Invoice via email, you must pay for the repair via credit card at the Repair Payment page.

We NO longer accept P.O.'s for repair payments