Troubleshooting

Version V1.62

Issues can sometimes be caused due to incorrect settings, empty batteries or disconnected/broken cables.

This troubleshooting information provides some useful hints, but it will not explain errors which may be due to external devices and cables.

Important

Cynap systems are continuously tested with various third party devices in our labs. To ensure best possible compatibility, please ensure that your Cynap Pure are kept up to date.

All devices, such as network, management, control, source, playback, PCs, notebooks, smartphones, and tablets must be up to date to ensure best possible operation. This includes the hardware of the device itself and the device operating system version together with all updates and patches, as well as the loaded BIOS and firmware.

AirPlay PIN required

AirPlay choppy video when mirroring

Audio is not available on certain outputs

BYOD (AirPlay, Chromecast and Miracast) not working

Cynap Pure cannot be accessed over the network (Standby)

Cynap Pure cannot be accessed over the network (fully powered up)

Cynap Pure cannot be accessed with Microsoft Internet Explorer

Cynap Pure cannot be discovered by AirPlay and vSolution App

Cynap Pure is not getting network access in IEEE 802.1X-networks

Cynap Pure wakes up by itself immediately after powering down

Chromecast

Firewall blocks services (Airplay, Miracast, Screensaver, etc.)

Fully Qualified Domain Name (FQDN) not accessible

Miracast issues with Microsoft Windows devices

Miracast MS-MICE not working

Miracast not working, connection cannot be established

Miracast PIN required

Miracast Touchback, pointer is in the wrong position

Mirroring unclassified problems (AirPlay, Chromecast, Miracast, vSolution Cast)

Network connection cannot be established / not stable

Network routing

Network services not available

Personal device cannot access integrated access point

Remote control is not working (optional) properly

Control Center, certain buttons are not available

Top status bar is not available

Top status bar with message / IP "0.0.0.0" (not connected)

USB devices are not working / not working properly

Remote browser access is very slow (Viewer and Control mode)

vSolution Cast PIN required

Using a web server to access Cynap Pure is not working properly. Browser shows only a black screen

Wireless connection not stable, temporarily unavailable or insufficient throughput

WLAN region pop-up message

WLAN Infrastructure, Cynap Pure cannot connect to the given SSID of the external access point