Atlanta, GA, USA
WolfVision is looking for a knowledgeable IT Consultant to look after and support our customers, reseller partners and internal sales team, with the network integration of our Cynap family of wireless presentation, web conferencing, and collaboration solutions. As a WolfVision IT Consultant, you must be customer-oriented, with excellent presentation skills, superior technical expertise, and problem-solving aptitude.
- Understand customers IT requirements
- Provide strategic advice on using WolfVision technology to achieve customer goals
- Process, evaluate and resolve technical enquiries from customers, reseller partners and sales team
- Provide second level IT support for our products in close coordination with the headquarters
- Help create and update technical documentation, and system overview of our products
- Provide training support and assistance for training courses for our IT / AV products, for our sales team, reseller partners and customers
- Assist customers with the configuration and technical setup of WolfVision products
- Assist with the maintenance and repair of in-house IT infrastructure
Job Requirements & Competencies:
You should have an in-depth understanding of network technology, and possess broad work experience of working in the area of IT.
- Previous experience in IT consulting or a related field is required
- Prior customer service and client relations experience is preferred
- In-depth knowledge of Windows environment (client and server) is required
- Experience of working with Apple and Android platforms would be an advantage
- Knowledge of networking technologies such as LAN, WAN, routers and switchers is required
- Superior logic and analytical skills and strong problem-solving ability
- Excellent communication skills and the ability to communicate complex technical information to non-technical clients and colleagues
- Ability to work and learn independently as well as part of a team
- Ability and willingness to travel, including international travel to the headquarters
WolfVision is a leading global developer and manufacturer of award-winning presentation, web conferencing, and collaboration solutions. WolfVision Cynap and Visualizer systems are used worldwide, by leading universities and other educational institutions. They are also used in corporate meeting spaces during presentations, meetings, web conferences, training sessions, and demonstrations, and in courtrooms, where they are used for viewing and management of judicial evidence.
Do you want to become part of our extraordinary team?
Then we look forward to your application at [email protected]