IT Consultant

Duluth, USA

WolfVision is looking for a knowledgeable IT Consultant to look after and support our customers, reseller partners, and internal sales team with the network integration of our Cynap family of products. An IT Consultant must be customer-oriented, with good presentation skills, superior technical expertise, and problem-solving aptitude.

Responsibilities

  • Understand customers IT requirements
  • Provide strategic advice on using WolfVision technology to achieve customers goals
  • Process, evaluate, and resolve technical inquiries from customers, reseller partners, and sales team
  • Provide second level IT support for our products in close coordination with the headquarters
  • Help create and update technical documentation and system overview of our products
  • Provide training support and assistance for training courses for our IT / AV products for our sales team, reseller partners, and customers
  • Assist customers with the configuration and technical set up of WolfVision products
  • Assist with the maintenance and repair of in-house IT infrastructure

Job Requirements

IT Consultant should have an in-depth understanding of network technology and posses broad work experience working in the field of IT

  • Previous experience in IT consulting or related field is required
  • Prior customer service and client relations experience is preferred
  • In-depth knowledge of the Windows environment (client and server) is required
  • Experience in working with Apple and Android platforms would be an advantage
  • Advanced knowledge of networking technologies such as LAN, WAN, routers, and switchers is required
  • Superior logic and analytical skills and strong problem-solving abilities
  • Excellent communications skills and the ability to communicate complex technical information to non-technical clients and colleagues
  • Ability to work and learn independently as well as in a team
  • Ability and willingness to travel, including international travel to the headquarters

Do you want to become part of our extraordinary team?

Then we look forward to your application at jobs@wolfvision.us